Letter to the Urban Municipality of Ljubljana
Request for Meeting — Loss of Access to Avant2Go Following Pricing Dispute
To: Urban Municipality of Ljubljana (Mestna občina Ljubljana) Mestni trg 1, 1000 Ljubljana, Slovenia
Date: April 2nd, 2026
Dear Sir or Madam,
I would be grateful if you could direct this request to the department responsible for urban mobility or car-sharing services within the Municipality.
I am writing to request a meeting regarding a matter involving the car-sharing service Avant2Go, which operates within Ljubljana’s urban mobility ecosystem.
The issue concerns the handling of a pricing and service dispute and its consequences for access to the service. Specifically, I raised a dispute relating to a significant discrepancy between the pricing displayed in the application and the amount charged, which the company has since acknowledged as a technical fault.
Key fact: The amount charged was approximately three times higher than the correct amount, later acknowledged by Avant2Go as a technical fault.
Following this, the issue was initially denied, including after formal dispute, and was only corrected after I escalated the matter through formal written communication.
Importantly, following this dispute:
- My account was terminated on the next working day after the matter was raised
- There was no intervening use of the service or new conduct on my part between raising the issue and the termination
- The matters relied upon for termination arise from my challenge to the pricing and service issues themselves
Key fact: Account terminated with no intervening use or new conduct — termination directly followed the consumer dispute.
As a result, I have lost access to a locally available vehicle.
In practical terms, this has a direct impact on my ability to carry out essential trips (for example, transporting my dog for veterinary care), as there is no equivalent nearby alternative service.
The concern is not only the individual dispute, but the broader implication that access to a widely used urban mobility service can be withdrawn in connection with a consumer seeking correction of an acknowledged error.
I would appreciate the opportunity to briefly present the situation and to understand whether there is an appropriate municipal contact or framework through which such issues can be considered.