About This Site
Why does this site exist?
This website exists because, as a consumer, I experienced what I believe to be unfair treatment by Avant2Go (Avant car d.o.o.), a car rental company based in Ljubljana, Slovenia. When I tried to resolve these issues through the company's own channels, my concerns were dismissed and my account was terminated.
I created this site to provide a factual, chronological record of what happened — so that other consumers can make informed decisions and know what to expect.
Who am I?
I am a private individual and former Avant2Go customer. I am not a competitor, not affiliated with any rival company, and have no commercial interest in this site. My only motivation is consumer transparency.
What is documented here?
- Misleading pricing — charged approximately 3x the displayed rate, which Avant2Go refused multiple times to refund, later acknowledged as a "technical fault" only after I raised consumer law — following which they terminated my account the next business day, despite four years as a customer
- Loss of use — a vehicle rendered unusable for approximately 40 hours of a 3-day rental due to an acknowledged software fault, which I was only informed of when the car would not drive at the point of collection, and which the company confirmed in person was their mistake
- Disputed charges — a €70 cleaning fee based on two photographs, both of which I was able to recreate on clean cars using my own camera — suggesting the evidence was staged
- Account termination — my account was terminated the next working day after I escalated my disputes
- Formal complaints filed with Slovenian consumer protection authorities
- Any forthcoming court proceedings
My right to publish
Consumer reviews and factual accounts of personal experiences are protected under:
- Article 10 of the European Convention on Human Rights — freedom of expression
- EU Directive 2005/29/EC — consumers have the right to be informed about unfair commercial practices
- Slovenian Constitution, Article 39 — freedom of expression and the right to communicate information
Everything on this site is based on documented events, correspondence, and official records. I stand behind every statement made here.
Contact
If you have had a similar experience with Avant2Go, or if you are a journalist investigating Avant2Go, public-private partnerships, or the use of municipality funds, you can reach me at avant2go-review@pm.me.